Welcome to Nikes Shoes Shop’s FAQ section. We’ve compiled answers to the most common questions about our performance footwear, shipping policies, and more. Whether you’re a serious athlete or seeking lifestyle comfort, find the information you need below.
Product Questions
What types of shoes do you specialize in?
We focus on performance-driven footwear for athletes and active individuals, with specialized categories including:
- Basketball shoes for court performance
- Running & Training shoes for various athletic needs
- Lifestyle footwear for everyday comfort
- Sandals, slides & slippers for casual wear
How do I choose the right shoe for my activity?
Our shoes are engineered for specific movements:
- Basketball: Designed for lateral support and court traction
- Running & Training: Optimized for forward motion and impact absorption
- Lifestyle: Focused on all-day comfort and style
Shipping & Delivery
What shipping options do you offer?
We provide two performance-driven shipping solutions:
- Express Shipping ($12.95 USD): Via DHL/FedEx (10-15 business days after 1-2 day processing) – recommended for serious athletes
- Free Standard Shipping: Via EMS (15-25 business days after processing) for orders over $50 – ideal for lifestyle customers
Do you ship worldwide?
We deliver globally from our Washington, DC headquarters, excluding some remote areas and parts of Asia. Our international shipping is optimized for athletes’ needs.
How can I track my order?
All orders include detailed tracking. You’ll receive an email with tracking information once your shoes are en route, allowing you to follow your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with all tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.
Payment & Security
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed securely and never stored on our servers.
Account & Orders
How do I check my order status?
You can track your order using the tracking number provided in your shipping confirmation email. For additional assistance, contact [email protected].
Can I change or cancel my order?
Orders can typically be modified or canceled within 1 hour of placement during business hours. Contact us immediately if you need to make changes.
Didn’t find your answer? Our customer service team understands athletes’ needs and is ready to assist. Email us at [email protected] or visit our website for more information.